Privacy Policy
The Balance Project
Effective Date: 2 June 2025
Last Updated: 19 August 2026
Introduction
The Balance Project ("we", "our" or "us") respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how we collect, use, store and disclose personal information when you interact with The Balance Project, including through our website, mobile application ("Balance Project app"), memberships, bookings, enquiries, events, promotions, advertising and other services.
We handle personal information in accordance with the New Zealand Privacy Act 2020 and other applicable New Zealand laws.
Information we collect
Personal information you provide to us
Depending on how you interact with The Balance Project, we may collect information including:
• Contact information: your name, email address and phone number.
• Professional information: your company or business name, job title and professional interests where relevant.
• Account information: account details, login or authentication information and preferences.
• Membership and booking information: your membership type, workspace or meeting-room bookings, attendance, member preferences and information required to provide our services.
• Enquiry and lead information: information you provide when requesting information, a tour, complimentary trial day, membership information or another service.
• Communication information: messages, enquiries, feedback and other correspondence with us.
• Transaction information: information relating to payments, purchases, invoices and transactions. Payment card details may be processed directly by our payment service providers rather than stored by us.
• Member directory information: professional information that you choose or consent to make available to other verified members.
We aim to collect only information that is reasonably necessary for our business activities and the services we provide.
Information collected through third-party platforms
We may receive personal information that you submit through third-party services or platforms, including Facebook, Instagram or other advertising, booking, membership or communications platforms.
Where reasonably required by the Privacy Act 2020, we will take steps to ensure you are aware that we have collected this information, why we have collected it, who may receive it and your rights in relation to it.
Third-party platforms may also independently collect and process information in accordance with their own privacy policies.
Information collected automatically
When you use our website, app or digital services, certain information may be collected automatically, including:
• IP address;
• browser type and operating system;
• device type and device identifiers;
• pages or features viewed;
• dates and times of visits;
• interactions, click patterns and general usage information;
• app usage and performance information; and
• general geographic information derived from your device or IP address, where available and permitted.
We may collect this information through cookies, analytics technologies and similar tools.
How we use your information
We may use personal information for the purposes for which it was collected and for reasonably related business purposes, including:
Providing our services
• creating and managing membership accounts;
• administering memberships, bookings and workspace access;
• providing member benefits and perks;
• facilitating member directory and networking features where you have chosen to participate;
• providing membership verification;
• processing payments and maintaining transaction records;
• responding to enquiries and providing customer support; and
• administering tours, events, trial days and other services.
Communications
We may use your information to:
• respond to an enquiry or request;
• contact you about a membership, booking, tour, trial day or service in which you have expressed an interest;
• send important service or membership updates;
• provide customer support;
• send member newsletters and announcements;
• provide information about events, opportunities or member benefits; and
• communicate information reasonably necessary to operate The Balance Project and provide our services.
Marketing and service improvement
Where permitted by law, we may use information to:
• understand how our website, app and services are being used;
• improve our services and customer experience;
• measure the effectiveness of our advertising and marketing;
• understand which advertisements, communications or services are of interest to our audience; and
• send relevant news, offers or information about The Balance Project where you have consented to receive them or where otherwise permitted by law.
You can unsubscribe from electronic marketing communications at any time using the unsubscribe option provided or by contacting us.
If you have made an enquiry about a particular service, we may contact you directly in relation to that enquiry regardless of whether you subscribe to our general marketing communications.
Cookies, analytics and advertising
Our website and digital services may use cookies and similar technologies to provide functionality, understand how our services are used, improve user experience and measure the effectiveness of our marketing.
These technologies may collect information such as your device type, browser, IP address, pages viewed and interactions with our website or advertisements.
We may use third-party analytics and advertising services, including services provided by platforms such as Meta and Google. These providers may collect or process information about your interactions with our website or advertisements in accordance with their own privacy practices.
You can control or disable many cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of our website or digital services.
Information sharing and disclosure
We do not sell personal information
We do not sell, trade or rent your personal information to third parties.
We may share information with
• Service providers: Trusted third parties that help us operate our business and provide our website, app, membership systems, bookings, payments, communications, data storage, analytics, advertising and other business services.
• Business partners: Local businesses or other partners providing member benefits or perks. Where membership verification is required, we aim to provide only the information reasonably necessary for that purpose.
• Member directory: Where you have chosen or consented to participate, selected professional information may be visible to other verified members.
• Professional advisers: Accountants, legal advisers, technology providers or other professional advisers where reasonably necessary.
• Legal and regulatory requirements: Government agencies, regulators, law enforcement or other parties where disclosure is required or permitted by law, or reasonably necessary to protect our legal rights or the safety of our members, customers or others.
We require service providers handling personal information on our behalf to handle that information appropriately and use it only for authorised purposes.
Overseas and cloud-based service providers
Some of the technology and service providers we use may store or process personal information outside New Zealand.
Where personal information is disclosed to an overseas organisation, we will take reasonable steps to comply with the requirements of the Privacy Act 2020 relating to overseas disclosure and the protection of personal information.
In some circumstances, overseas service providers may store or process information on our behalf rather than receive it for their own purposes.
Data security
We take reasonable technical and organisational measures to protect personal information against loss, unauthorised access, use, modification, disclosure or other misuse.
These measures may include:
• secure authentication systems;
• encryption and secure transmission technologies where appropriate;
• access controls and restrictions;
• appropriate security measures within the systems and service providers we use; and
• ongoing maintenance and security updates.
However, no electronic storage or transmission method can be guaranteed to be completely secure.
Your privacy rights
Under the New Zealand Privacy Act 2020, you have the right to request access to personal information we hold about you and to ask us to correct information that you believe is inaccurate, incomplete or misleading.
If we do not agree to make a requested correction, you may have the right to ask us to attach a statement of correction to the information.
You may also contact us to:
• update your account or contact details;
• change your communication preferences;
• unsubscribe from marketing communications;
• request closure of your membership account; or
• ask whether personal information that is no longer required can be deleted.
Some information may need to be retained for legal, accounting, security, dispute-resolution or legitimate business purposes.
To make a privacy request, contact us at privacy@balanceproject.co.nz.
Mobile app specific provisions
Push notifications
The Balance Project app may send push notifications relating to member updates, bookings, events, reminders, member benefits or other relevant information.
You can manage or disable push notifications through your device settings.
Device permissions
Depending on the functionality you use, our app may request permission to access services or features on your device, such as:
• Calendar: to allow you to add relevant events or bookings to your calendar;
• Notifications: to provide relevant alerts and updates; and
• Network access: to access online member content, bookings and other app functionality.
You can manage applicable permissions through your device settings.
Data retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide our services, meet legitimate business requirements, resolve disputes and comply with legal, tax and accounting obligations.
When personal information is no longer reasonably required, we will take reasonable steps to delete or anonymise it.
Closing a membership account does not necessarily mean that all associated information will be immediately deleted where we have a lawful or legitimate reason to retain particular records.
Children's privacy
The Balance Project's memberships and services are primarily intended for adults and are not directed at children.
We do not knowingly seek to collect personal information from children through our website, app or advertising. If we become aware that we have inadvertently collected personal information from a child where it is not reasonably required, we will take appropriate steps to address it.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or legal requirements.
The current version will be published on our website with the date it was last updated.
Where a change is material and it is appropriate to do so, we may also notify members by email, through our app or by another appropriate method.
Contact us
If you have a question, concern or request relating to this Privacy Policy or how The Balance Project handles personal information, please contact:
The Balance Project
St Heliers, Auckland, New Zealand
Email: hello@balanceproject.co.nz
Phone: (09) 247 0 247
If you are not satisfied with how we handle a privacy matter, you may also contact the New Zealand Office of the Privacy Commissioner.
This Privacy Policy is governed by the laws of New Zealand.