Booking Policy

Effective Date: 18 April 2026

Last Updated: 18 April 2026

This policy applies to casual bookings of hot desks and meeting rooms at The Balance Project. By making a booking, you agree to the terms below.

If you cancel your booking at least 24 hours before the scheduled start time, we'll arrange a complimentary follow-up booking of equivalent value. Simply get in touch with us to reschedule.

Cancellations made within 24 hours of the booking start time, or failure to attend, are non-refundable and no follow-up credit is offered. We recommend cancelling as early as possible so the space can be made available to others.

You can cancel a booking through your account dashboard under My Bookings, or by emailing us at hello@balanceproject.co.nz.

Cancellation terms for Perch desk and Nest office memberships are governed by your individual lease agreement. Please refer to your agreement or contact us if you have questions.

If you have any questions about this policy, please get in touch:

Email: hello@balanceproject.co.nz

Phone: (09) 247 0 247

Address: Level 1, 26 St Heliers Bay Road, Auckland 1071