Frequently Asked Questions

Everything you need to know about The Balance Project coworking space

What is The Balance Project?

The Balance Project is a boutique coworking space located in St Heliers, Auckland. We offer flexible workspace solutions including hot desks, dedicated desks (Perch), private offices (Nest), meeting rooms, and business address services. Our space is designed to inspire creativity and productivity in a beautiful, professional environment.

Where are you located?

We are located at 26 St Heliers Bay Road, St Heliers, Auckland 1071, New Zealand. We're easily accessible by car with nearby parking, and public transport options are available in the St Heliers area.

What are your opening hours?

Our coworking space is open Monday to Friday from 9:00 AM to 5:00 PM. Members with 24/7 access can enter the space at any time using their access credentials.

What membership options do you offer?

We offer several flexible membership options: Hot Desk ($9/hour) for occasional users, Meeting Room rental ($15/hour), Perch Desk ($749/month) for a dedicated workspace, Nest Office ($1,699/month) for a private office, Business Address service ($50/month), and Printing Services ($50/month). Each option is designed to suit different working styles and needs.

How do I book a hot desk or meeting room?

You can book a hot desk or meeting room directly through our website by visiting the Calendar page. Simply select your desired date and time, choose your workspace, and complete the booking. You'll receive a confirmation email with all the details.

Do I need to be a member to book a hot desk?

No, you don't need to be a member to book a hot desk or meeting room. We welcome casual bookings at our hourly rates. However, membership options like Perch and Nest provide better value for regular users and include additional benefits.

What amenities are included?

All members and visitors have access to high-speed Wi-Fi, complimentary tea and coffee, printing facilities, kitchen amenities, comfortable seating areas, and a professional working environment. Perch and Nest members also receive 24/7 access, a dedicated workspace, mail handling, and priority booking for meeting rooms.

Is there parking available?

Yes, there is street parking available near our location on St Heliers Bay Road. We recommend arriving a few minutes early to find parking, especially during peak hours.

Can I have a business address at The Balance Project?

Yes! Our Business Address service ($50/month) allows you to use our St Heliers address as your official business address. This service includes mail handling and forwarding, giving your business a professional presence.

What is the difference between a Perch Desk and a Nest Office?

A Perch Desk ($749/month) is a dedicated desk in our open-plan coworking area, perfect for individuals who want their own consistent workspace. A Nest Office ($1,699/month) is a private, lockable office space ideal for small teams or those who need privacy for calls and meetings. Both include 24/7 access and all standard amenities.

Can I try out the space before committing to a membership?

Absolutely! We encourage you to book a hot desk for a few hours or a day to experience our space and community. You can also contact us to arrange a tour of the facility.

Do you offer month-to-month memberships?

Yes, our Perch and Nest memberships are flexible and available on a month-to-month basis. We don't require long-term contracts, so you can adjust your membership as your needs change.

Is there a community of members I can connect with?

Yes! We have a vibrant community of freelancers, entrepreneurs, remote workers, and small business owners. We host regular networking events and provide a Members Directory to help you connect with other professionals.

Can I host events or workshops at The Balance Project?

Yes, our meeting rooms can be booked for events, workshops, and presentations. Please contact us to discuss your requirements and we'll help you plan a successful event.

How do I cancel or modify my booking?

You can manage your bookings through your account dashboard on our website. For cancellations or modifications, please refer to our booking policy or contact us directly for assistance.

What payment methods do you accept?

We accept all major credit and debit cards through our secure online payment system powered by Stripe. Membership fees are charged monthly via automatic billing.

Are there any additional fees I should know about?

Our pricing is transparent with no hidden fees. The rates listed include all standard amenities. Additional services like printing beyond your included allowance or special meeting room setups may incur extra charges.

Can I bring guests to the coworking space?

Yes, you can bring guests, but please inform us in advance. Guests may use the space under your supervision, and depending on your membership type, there may be a small daily guest fee.

How do I get 24/7 access?

24/7 access is included with Perch Desk and Nest Office memberships. Once you sign up, you'll receive access credentials (key card or access code) that allow you to enter the space at any time.

Still have questions?

We're here to help! Get in touch with our team and we'll get back to you as soon as possible.